Is there a way to delete individual photos from the backup and let them stay on my device I can of course download them from Google Photos, then delete them from Google Photos, and then transfer them to my device. But if I delete photos from the app it deletes them also from my device. Meanwhile, you stay connected for all future updates on the matter. I want them to stay only internally on my device.
We are hopeful that the company will catch hold of the root cause, and fix the problem soon. Downloading the latest version of 3.37 (.4599) from and installing it over your current version to see if the issue is resolved? Would you mind sharing your log files with drive-debug at ? We are looking into this issue Google employee Rishi (who is also the Community Manager at Google Drive Help Forum) is asking users to share their log-files to debug the issue in question. The good news, meanwhile, is that Google has finally swung into action. Until now, a lot of users have posted the typical ‘me too’ post on the thread discussing the problem. The only relief is that the corresponding backed up copies stay unaffected on cloud. Sadly, quitting the app is not an option, as it repeats the deletion behavior every time it’s restarted. For what it’s worth, those affected also mention that the Backup and Sync icon in the system tray appears to be stuck on syncing ‘1 of 1.’ In addition, users have also started raising the issue on Twitter:Ĭoming back to the problem, needless to say, the deleted stuff awaits in the system’s trash folder. The official Drive help forum is drenched with such complaints, with both Windows and Mac users reporting that Backup and Sync (v3.37) is deleting files/ folders from the local Drive folder on their system without any permission. The latest problem gaining lime light is that the client is automatically deleting local copies of backed up files from the system. While it’s been frequently updated, the improved versions somehow end up bringing more issues than they fix. IT should force detect any missing files and fill them in.įraught with bugs, Google Drive and Photos common client Backup and Sync’s journey so far has been quite bumpy. Workaround for now is to go to Preferences and uncheck syncing the Google Drive folder. Here’s a Google suggested workaround till the company debugs the issue in question:
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